Track delivery process.
Create referrals.
Enhance CSI scores.
Improve customer loyalty.
Sample Delivery Survey:
| 1 | Did your salesperson explain fully the features and functions of the vehicle you purchased? | Yes/No/NR |
| 2 | Was your vehicle clean when you took delivery at Dealer? | Yes/No/NR |
| 3 | Was the factory warranty explained to your understanding? | Yes/No/NR |
| 4 | Has your sales representative contacted you since your purchase? | Yes/No/NR |
| 5 | Would you return to Dealer again and recommend it to others? | Yes/No/NR |
| 6 | You will receive a survey from the manufacturer about your purchase. Can we count on you to send the survey back indicating that the dealership contacted you and that you are Completely Satisfied? | Yes/No/NR |
| 7 | What can Dealer do to add further quality to your purchase experience? | Essay |
| 8 | Is there anything else you would like Dealer to know about your purchase? | Essay |